Royal Caribbean International has begun cancelling a specific batch of reservations for 'casitas'—standalone, outdoor-style suites located on the open decks of select ships—booked at prices that the cruise line has identified as errors. The cancellations specifically target bookings made for port days, where the pricing appeared to be a promotional deal but was actually a system or pricing mistake.
While the affected guests will not be able to secure the cabin at the advertised low rate, the cruise line is processing full refunds for the cancelled reservations. This action affects only the specific incorrect pricing instances and does not appear to be a blanket cancellation of all casita bookings or a change in the availability of these suites at their correct market rates.
The situation highlights a common industry occurrence where automated pricing systems or manual entry errors result in fares that are significantly below the intended cost. In such cases, cruise lines typically reserve the right to void the reservation to correct the financial discrepancy, prioritizing the integrity of their pricing structure over honoring the erroneous rate.
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Editor Take
This matters because if you recently booked a 'casita' on a Royal Caribbean ship for a port day at a price that seemed too good to be true, you should expect a cancellation notice and a refund rather than a confirmation. To protect yourself, check your email immediately for a cancellation notice and verify that the refund has been processed to your original payment method; do not attempt to rebook the same cabin at the same low price, as the inventory is likely being removed from sale.
Key Takeaways
- If you booked a port-day casita recently at a suspiciously low rate, expect a cancellation email and a full refund within 7-10 business days.
- Do not attempt to rebook the same specific cabin at the same low price, as the inventory is likely being withdrawn from the system.
- Verify your refund status by logging into your Royal Caribbean account or checking your bank statement, as the refund is being issued to the original payment method.
- If you need a casita for your upcoming trip, be prepared to book at the current standard rate, as the erroneous low prices are no longer valid.
What Travelers Ask
Will I get my money back if my booking is cancelled?
Yes. Royal Caribbean is issuing full refunds for all reservations cancelled due to the incorrect pricing error. The refund will be processed to the original form of payment used at the time of booking.
Does this cancellation affect my entire cruise or just the specific cabin?
The cancellation applies only to the specific 'casita' reservation made at the incorrect price. If you have other cabins or bookings on the same cruise that were priced correctly, those remain valid and unaffected.
Can I still book a casita for my upcoming trip?
Yes, casitas are still available for booking, but they will be priced at their correct, standard rates. The specific low-price deals that were cancelled are no longer available.
What is a 'casita' and why were these specific bookings cancelled?
A 'casita' is a standalone, outdoor-style suite located on the open decks of Royal Caribbean ships, offering a private outdoor space. These specific bookings were cancelled because the price displayed was a system error, not a legitimate promotional offer.